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Wi-Fi Calling

Wi-Fi Calling lets you call or text on Wi-Fi networks with your Metro by T-Mobile phone number, extending your coverage and keeping you connected!

Set up Wi-Fi Calling

To begin using Metro by T-Mobile Wi-Fi Calling:

  1. Make sure you have an active account: The service connects through Metro by T-Mobile service and uses your phone number, so your account must be active.
  2. Set up your E911 address. Before you can use Wi-Fi Calling, you need to set up an e911 address on your account in case your location doesn't show up automatically to a 911 dispatcher. Log in to My Account online, select My Account drop-down, select Profile. Select the expand arrow in the Home Address field. Enable the checkbox “This is my e911 address", then select Submit.
  3. Verify your device supports Wi-Fi Calling in your device Settings. Most devices include Wi-Fi calling through Metro by T-Mobile.
  4. Connect to an available Wi-Fi network.
  5. You must be able to stay connected to the internet on a Wi-Fi network.
Set up E-911 address

Prevent unexpected charges

Need to know: If your Wi-Fi connection drops for a moment or you move outside its range, your calls may switch to cellular networks. This means unexpected charges may occur.

  • Make sure your device shows a Wi-Fi Calling icon in its status bar before making calls or sending messages.
  • Try one of the following, if your device supports it:
    • Set Wi-Fi Calling to handle all calls, which will turn off the device's cellular connection. Review device procedures for Wi-Fi Calling - check for Wi-Fi only or Never use Cellular Network setting.
    • Set Airplane mode to on, then turn on Wi-Fi and Wi-Fi Calling.
    • Turn off roaming data in device settings. 
  • You will lose service when moving out of the Wi-Fi range.
  • This does not prevent charges from international VPN networks and VPN connections. 

 

Need more help?

Visit our Metro by T-Mobile Support site and fix the most common issues, right from your device! If you still have questions, contact us.

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