Stay safe. Stay connected.
Metro by
On this page:
Providing safe device access.
We will provide account assistance so you can continue to use your device and stay connected. If you are a survivor of domestic violence, please contact Metro by
If you are not located in New York State, additional documentation will be required to process your request. Please provide any one of the documents listed below after you contact Metro by
- Signed affidavit from licensed medical or mental healthcare provider; victim services provider OR employee of court acting within the scope of employment.
- Police report or Police statements provided to Magistrate/judges.
- Charging documents.
- Court Order.
- Protective or restraining orders.
- Any other official record that documents the domestic violence.
Additional Resources
National Domestic Violence Hotline
Provides 24/7 crisis intervention, safety planning, and information on local resources.
National Network to End Domestic Violence
Offers resources, advocacy, and support to domestic violence victims.
Local Domestic Abuse Shelters
Domestic violence shelters are located nationwide to provide victims a place to escape their abuser. Find a local domestic violence shelter if you need shelter or any other assistance.