California Cramming Compliance

Information on Billing for Premium and Third-Party Services

Certain parties besides Metro by T-Mobile have the ability to place charges on your bill for premium services. You may access these services and authorize the placement of charges on your bill through your phone or online account.

Metro by T-Mobile also provides customers, at no additional cost, with the ability to restrict the placement of charges for premium and third-party services on your account.

Blocking Options for Premium and Third-Party Services

Metro by T-Mobile provides customers with the ability to restrict the placement of charges for premium and third-party services on your account at no additional cost:

If you are enrolled in an Unlimited Plan, you may restrict the ability of third parties to place charges on your bill by declining to deposit money in your MetroConnect account.

You should, at all times, protect all passwords and Personal Identification Numbers ("PINs") associated with your account.

The above options are available to you at any time and at no additional cost. Please contact customer care by dialing "611" or visit a Metro by T-Mobile store if you have any questions or want help taking advantage of these blocking options.

Frequently Asked Questions for Premium and Third-Party Services
 

Q: What premium or third-party services may I access using my account?

A: In addition to the high-quality voice, text, and data services provided by Metro by T-Mobile , you can access premium and other features and services provided by third parties to which Metro by T-Mobile extends billing privileges.
 

Q: I am not interested in being able to purchase premium or third-party services using my account. Is there a way to restrict access and thereby prevent these charges from appearing on my bill?

A: You may restrict access to most premium and third-party services by simply declining to deposit money in your MetroConnect account.

 

Q: Is there a charge for these blocking options?

A: No. These options are available to you at any time and at no additional cost.

Q: Who do I contact to implement a blocking option?

A: Please call customer care by dialing "611" or visit a Metro by T-Mobile store if you have any questions or want help taking advantage of the blocking options.

Q: Is there anything else that I can do to prevent unauthorized charges?

A: You should always protect all passwords and PINs associated with your account.