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If you have been receiving free service through Welcome.US for almost a year, your free year may be expiring soon. Please look out for text messages communicating the change to your bill. Sign in to get your account ready to make your first payment.
Get started

$25/mo. Metro plan especially for you.

Your free Welcome.US plan is expiring soon. If you'd like to maintain your Metro service, log in to My account to explore your plan.

Two easy ways to get set up.

Get started online.

You can log in to your account using your current phone number and PIN. If you forgot your PIN, you can reset it.

Metro by T-Mobile is a prepaid service where you pay for each month in advance. Make your first month’s payment, manage your account, and more all in one convenient place.

Log in to My Account

Talk to a person.

Have questions?

Call Care at 1-888-863-8768.

Visit a store near you.

Your new

$25/mo. plan.

Per line. Taxes & fees included.





 

If congested, users > 35GB/mo. may notice reduced speeds and Metro customers may notice reduced speeds vs T‑Mobile due to prioritization. Video streams in SD. Unlimited on handset and network only. Applicable tax and regulatory fees are included in the monthly plan price.

Got Questions?

  • A pin is set up at the time you sign up. If you don’t remember your pin, you can go through the “forgot pin” steps online or call Care at 1-888-863-8768.

  • Yes! You can switch to any other available Metro rate plan. However, if you leave the Welcome.US $25 plan, the monthly amount due for your new rate plan could be higher.

  • This plan is special to Welcome.US participants and is only available to those in that program.

    • Please contact Customer Care at 1-888-863-8768. The Metro Care representative can assist you with merging or separating the lines on your account.
    • Am I able to add my family to my account?
      • Yes, Customer Care can also assist with adding family members to your account.

  • You can remain on the $25 Welcome.US plan until you switch or stop paying.

  • No.

  • If the amount due is not paid by the due date, the account will be suspended until the payment is received. 

  • Visit your nearest Metro by T-Mobile store. They can help walk you through purchasing and adding additional products and services to your account. These services are not part of the Welcome.US program and any new charges will be the full responsibility of the customer.

  • Yes!

    • You’re eligible for the same great device promotions as all Metro by T-Mobile customers. Visit your local Metro by T-Mobile store or call Customer Care for information on the latest promotions and to determine what you’re eligible for.

    • No, upgrading your device does not impact service through Welcome.US.