Use these simple tools to manage your account and stay connected — online or in the app.

By phone

Call customer service

Call: 888-8-METRO-8
Call: *611 from your Metro® by T‑Mobile phone

Make a payment

Call: 888-8-METRO-8
Call: *99 from your Metro® by T‑Mobile phone

Get premium handset protection

Self-service

Support

Visit Metro by T-Mobile Support for help with billing & payments, account management, plans & add ons, device help, and more!

Support Home

General

T‑Mobile Customer Relations
P.O. Box 37380, Albuquerque, NM 87176-7380

Download the MyMetro app

Visit a store

Visit a Metro by T‑Mobile store for information on devices and services, to make a payment, or access to:

-Store assistance
-Store payment machine
-Drop box
-Authorized payment center

Metro by T-Mobile employee at retail store