Frequently Asked Questions - Google One

Google One gives you cloud storage and automatic phone backup to keep your photos, video, contacts and safer in the cloud. Plus, you can share your storage and plan benefits with up to 5 others.

Access Google One through one.google.com or by downloading the Google One app from the Play Store. [Note: Automatic mobile backup is only supported on Android devices]

If you’re on an eligible Metro® by T-Mobile plan, the cost of a 100GB Google One subscription is included in your rate plan at no extra cost with options for more storage. For more storage and extra benefits, you can purchase a 200GB or 2TB plan billed on a monthly recurring basis. Currently, for Metro to cover the cost of the Google One membership you must activate your membership within the Google One app from an Android device.

If you’re on an eligible Metro® by T-Mobile plan, the cost of a 100 GB Google One subscription is included in your rate plan at no extra cost. You can upgrade your Google One storage allotment through the myMetro app or Metro Customer Care by dialing 1-888-8METRO8 if you exceed your storage limit.

You will need to download the Google One app from the Google Play Store, if it’s not already on your device, sign into a Google account to register, then set up mobile backup. Once you’ve set up your membership, you have the option of accessing your Google One member benefits at one.google.com or through the app. [Note: Only supported on Android devices for activation]

Every Google Account comes with 15GB of storage shared across Google Drive, Gmail, and Google Photos.

Google One subscriptions come with additional storage (plans start at 100GB) that can be used across Google Drive, Gmail, and Google Photos. Drive works the same way as it always has. The difference is that with Google One, you get access to more storage for your Google Account and can share your plan with up to 5 additional people.

See here for what counts against your storage quota.

Free storage will be counted as part of the new total quota. For example, if someone had 15GB and they upgraded to a 100GB plan, their new total storage will be 100GB (this is the same as with current Google Drive individual paid plans). For family members that are added in a plan, users keep their 15GB free storage, and only start using storage from the shared plan once they exceed the free quota.

You'll still have all your Google One benefits for 7 days. After 7 days, you and your family members (if family sharing is enabled) will lose access to your additional storage and benefits. Each person will keep their default 15GB of free storage. If you're using more than 15GB of storage, your files will stay safe for up to 2 years, but you won't be able to store anything new. If you’re over your quota for 2 years or longer your content may be removed from Gmail, Google Photos, and Google Drive (this includes Google Docs, Sheets, Slides, Drawings, Forms, and Jamboard files). You can also subscribe to Google One directly at one.google.com.

Go to https://drive.google.com/settings/storage to see your current storage usage across Drive, Photos and Gmail.

Once you start running out, you’ll receive notifications flagging that you are about to run out of storage. If you exceed your storage limit, your phone will stop backing up, but you can still access your most recent backup and use it to restore to a new device. In either scenario, you will have the option to clear up storage space, or you can upgrade your Google One storage allotment through the myMetro app or Metro Customer Care by dialing 1-888-8METRO8.

Google One automatic mobile backup is a “set it and forget it” backup feature for certified Android devices. Google One seamlessly backs up photos, videos, contacts, and more on your mobile device. Just turn it on in the Google One app. And if you break or lose your device, no problem. Just restore the content to your new one, and you’re good to go. See here to learn more about what gets backed up. With the Google One app, you can manage your storage and see the status of your backups.

Google One automatic mobile backup will be available to Metro® by T-Mobile customers on the new Metro Flex plans who download the Google One app on their Android phones and activate the Google One benefit.

No. It is included in the cost of your eligible Metro® by T-Mobile plan when you have an active Google One membership.

Your backed up original quality (full resolution) photos, videos, and MMS will count against your storage quota that you get through Google One. See here for what is included in backups.

Google One is for backing up your mobile device, while Backup and Sync is for backing up your computer, camera and SD Cards.

Google Photos still works the same way - you can backup, access, and share your photos and videos. However, you will be limited to a storage quota of 15GB unless you upgrade to Google One.

See here for instructions on how to backup your device.

See here for steps on how to restore your device.

If your new Android device is running Android 9 or higher, you are a Google One member, and you have your phone backed up, you will see a prompt within the Android Setup Wizard to restore your original quality (full resolution) photos and videos, as well as MMS messages.

Contact a Google expert by using your Google One app, or Metro® by T-Mobile Customer Care by dialing 1-888-8METRO8 for any issues backing or restoring your phone. You can also seek assistance in your nearest Metro store.

You can share your Google One membership with up to 5 family members (so 6 people in total, including yourself) in the same country who have a Google Account. Whoever first subscribes to Google One can decide if they want to share with existing family group (it’s opt-in, not mandatory).

Anyone can create a family with Google following the restrictions of the Google Families Terms of Service. The family manager will decide who is in the family group and manage the members, and will set up & manage the family payment method. The family manager is responsible for all purchases made using the family payment method.

No.

Once a Google One membership is shared with family, the amount of storage tied to the membership is shared among the family group. Each individual's storage usage (after the first 15 GB) is counted towards the overall cap. ex. If a family has the 100 GB plan, all members use their personal 15 GB before dipping into the 85 GB shared pool. Family members can use as much of the available storage as they want. If any family members have individual plans, or promos, storage will be counted against those quotas before counting against the family group quota.

No. While Google One allows you to share your storage plan with family members, this doesn't give them access to files in your Drive unless you specifically share a file or folder with them. You are only sharing your cloud storage quota, and not your files, photos, or videos.

Security is and has always been a top priority for us. All Google services, including Google One, are protected by one of the world’s most advanced security infrastructures. Your files, emails, and photos are stored safely on our servers. Learn more here.

You can cancel your membership from the Settings menu in either the Google One app or on the web at one.google.com.