How to verify your eligibility

• Every subscriber that the National Verifier has determined eligible will need to complete USAC’s ACP recertification process. These subscribers will first go through an initial automated database check that will check the subscriber’s eligibility.
• If USAC cannot confirm you still qualify through an automated database, you will receive a letter to help you recertify.
• Call the National Verifier support line at (877) 384-2575 to check your recertification status.

• To continue receiving your benefit, the Affordable Connectivity Program requires recertification every year.
• If you received a letter from USAC you will need to take action to recertify.

You have 60 days from the start of your renewal period to recertify for the Affordable Connectivity Program. Your recertification deadline can be found on the letter from USAC.

Visit USAC’s web page for details on eligibility qualifications: www.affordableconnectivity.gov/do-i-qualify/

• You may use whichever recertification method is easiest for you.
  • If you are NOT required to present additional documentation, we recommend recertifying by phone or online as they are the quickest and will inform you of your application status immediately.
  •  If you are required to present additional documentation, you may not recertify by phone. We recommend the online method—it is the fastest and will inform you of your application status immediately.

• The letter you receive from USAC will indicate if you are required to submit additional documentation. Additionally, you can call the National Verifier support line at (877) 384-2575 to check your recertification status.
  •  If your Application ID starts with the letter “K” you are required to submit eligibility documentation and are only able to recertify by mail or online.
  • If your Application ID starts with the letter “S” you will only be required to submit the recertification form and may use the phone, mail, or online methods.

• Online: After you complete your application, you will be directed to a confirmation page that will tell you whether you were successfully recertified.
• Phone: After you complete the process, you will be told the status of your recertification.
• Mail: Once your mailed application is processed, USAC will send you a letter to let you know if you are recertified.

• You have 60 days to recertify. If you fail to do so, USAC will notify you via USPS mail that your window has closed. You will be de-enrolled from the service after 5 business days.
• If you lose your Affordable Connectivity benefit but believe you still qualify, you can reapply: nv.fcc.gov/lifeline/?awsl=button-from-how-to-apply&ebbp=true&id=nv_flow&ln=RW5nbGlzaA%3D%3D.
• Metro by T-Mobile will notify you if your discount has been removed from your account.