Customer Benefit FAQs

  • The following benefits are available on all Metro rate plans—T-Mobile Tuesdays, T-Mobile MONEY, Scam Shield Basic, access to the T-Mobile 5G network, Smartphone Equality, and the Affordable Connectivity Program. The following benefits, along with the ones above, are available on select $50 and $60 rate plans—Google One. See which benefits are available on each rate plan and check which benefits are included on your rate plan here.

  • The only benefit that may expire is the Affordable Connectivity Program—but only if you become ineligible for any reason. Find more info on the Affordable Connectivity Program here.

  • Yes, however a few benefits, like Amazon Prime and Google One, are only available for free on select Metro rate plans. Some benefits, like Scam Shield, have a basic version available for free for all customers, as well as a premium version you can upgrade to for an additional fee. Learn more about Scam Shield and our extras services here.

  • Yes, the following benefits are also available with T-MobileT-Mobile Tuesdays, T-Mobile MONEY, Scam Shield, Smartphone Equality, access to the T-Mobile 5G network, as well as other benefits available with select Magenta® rate plans, like Netflix on us. Get more details here.

  • You can activate Google One here and activate Amazon Prime here.

  • We offer Scam Shield basic for all customers on all rate plans. Make sure you have the Scam Shield app downloaded to start blocking scam-likely calls, know who’s calling with Caller ID, and report scam calls. Learn more and download the Scam Shield App here.

  • We offer several helpful apps to help you stay connected—including MyMetro, Scam Shield, and Google One. Learn more and download them here.

  • Our apps are available via the Apple App Store or Google Play Store. You can also download our Metro apps here.

  • Yes, Metro by T-Mobile offers a variety of international calling and texting add-on services like Mexico Unlimited, Canada Unlimited, and Metro by T-Mobile Global Voice. See the full list of international calling and texting services available for customer here.

  • We offer a variety of helpful add-on services for an additional fee—like Mexico Unlimited calling and texting, device insurance with The Premium Handset Protection® Program, Global Voice™, McAfee Security, Premium Service Bundle, HD video, extra monthly data, and more. Check out the full list here.

  • These benefits are available on Android and iPhone devices, or any device that has access to the Apple App Store or Google Play Store along with Wi-Fi or cellular data. We offer both Androids and iPhones, including a selection of popular 5G smartphones, all supported by the T-Mobile 5G network. Check out our latest 5G phones here.

  • You can access these benefits on any device that has access to the Apple App Store or Google Play Store and Wi-Fi or cellular data compatibility, including all the tablet devices that we offer. Learn more about the smart devices and tablets that we offer here.