You could be eligible for device protection for accidental damage, loss, theft, and more! Scroll down for more info and visit a store to enroll today. Offer valid only within 30 days of device activation, or during a device protection open enrollment.
Get affordable device insurance and mobile security with
Premium Handset Protection.®
Being without your device is stressful enough. We've got you covered if it's lost or stolen.
Not only is your device covered, but so is the standard battery, standard home charger and standard SIM card.
We know you need your device. We offer next-business-day shipment when available (at no additional cost) for claims approved before 8:30 p.m. ET.
Accidents happen and our device insurance covers most of them, including liquid damage.
Sometimes you need assistance outside business hours. Visit mymetroclaim.com any time, any day for help with filing and checking the status of the claim.
Includes mechanical or electrical breakdown-coverage after manufacturer warranty expires.
Safeguard your device against online threats, viruses, data loss and risky apps. McAfee® Security for Metro by T‑Mobile with ID Theft Protection can be added to your device at any time.
McAfee® Security for Metro by T‑Mobile with ID Theft Protection covers up to 10 smartphones, tablets, PC's and MAC's.
Detects and resolves identity theft to protect you from fraud.
Track your lost device, sound an alarm, and lock and wipe your data remotely.
Protects against viruses and malicious codes, blocks risky sites, warns about data-stealing apps and quards against unsecured networks.
Eliminate the hassle of remembering passwords with the True Key™ app.
You can get Premium Handset Protection®(PHP) for as low as $5 per month per device. It includes device insurance and mobile protection. You may enroll in either program separately. Enroll in our stores, within 30 days of activating you eligible device. The device will need to pass a visual mechanical inspection.
Pricing varies depending on area code and device tier. to view pricing and more details.
This site is the easiest way to file your claim. Go to the Home page and start at the "File, Continue and Track My Claim" section located at the right-hand side. You may also call Assurant at 1-800-316-2075 and a care specialist will help you through the process. You’ll need the following information:
What if I can't find the serial number (IMEI) for my device?
Your 15-digit IMEI number is typically located underneath the battery but you can also check your device’s original packaging or purchase receipt. If your device is still working, dial *#06# to display the IMEI number. For some manufacturers it’s found in the settings. You can also call your mobile carrier to get it.
Go to the My Deductible page to learn about the deductible that applies to your device.
Contact Assurant – by phone, by email, by fax or through our contact us form – reach out to us!
The suite of McAfee products includes:
We’re here to help – by phone, by email, by fax or through our contact us form – reach out to us!
Visit mymetroclaim.com and select "Program Info" tab.
The cost of PHP is made up of the cost of PHP Device Insurance, which varies by device tier, and $3 for McAfee® Security for Metro by
McAfee Security for Metro by T‑Mobile with ID Theft Protection is subject to McAfee’s Terms & Privacy and is for personal use on supported devices. Not all features are available for all operating systems. See which devices are supported by visiting System Requirements at mcafee.com/systemrequirements. For more information, visit mcafee.com/metroby
Your plan keeps you connected and protected, but it’s optional. You’re not required to obtain insurance in order to purchase services or devices and you may cancel at any time.
Certain claims limits and exclusions apply. Click here for more information.
